Terms & Conditions

Vacation Behavior (vacationbehavior.com) is a brand operated by Stitch and Go (“Stitch and Go,” “we,” “us,” or “our”). These Terms & Conditions (the “Terms”) are a binding agreement between you and Stitch and Go and govern your access to and use of this website and the products and services offered through it. By using the site or placing an order, you agree to these Terms, our Privacy Policy, our Shipping Policy, and our Returns & Refunds Policy, each incorporated into these Terms by reference. If you do not agree, do not use the site.

You consent to receive communications from us electronically (order confirmations, shipping updates, and service notices to the email you provide), and you agree that electronic communications satisfy any legal requirement that communications be in writing.

These Terms contain a binding arbitration provision and class action waiver (Section 17) that affect your legal rights. Please read them.

You must be at least 18 years old (or the age of majority where you live) to place an order. You are responsible for the accuracy and completeness of all information you provide, including your email address and shipping address, and for keeping your order number and email available to access order tracking. We are not responsible for orders that cannot be delivered or serviced because of inaccurate information you provided.

Your order is an offer to purchase. We accept it when we send your order confirmation email; no contract exists before then. We may refuse, limit, or cancel any order in whole or in part, at any time and in our sole discretion, including for suspected fraud or abuse, pricing or listing errors, quantity limits, or content that violates Section 5. If we cancel an order you already paid for, your sole and exclusive remedy is a refund of the amount you paid for the cancelled items.

Our apparel is printed to order based on the design, text, colors, sizes, and quantities you select and approve. Please review your design and order details carefully before paying. You are solely responsible for the content you approve, including spelling, names, and dates. On-screen mockups are representations only: printed colors, print placement, sizing, and garment shades may vary from what you see on your device. Reasonable variation consistent with industry standards for custom printing is not a defect and is not grounds for a claim.

You are solely responsible for the names, phrases, images, and other content you submit for printing (“Your Content”). You represent and warrant that: (a) you own Your Content or have all rights necessary to use and print it; (b) Your Content does not and will not infringe, misappropriate, or violate any third party’s intellectual property, publicity, privacy, or other rights; and (c) Your Content is not unlawful, defamatory, harassing, or hateful. We may (but have no obligation to) review, refuse, or cancel any order whose content we believe violates this section, in our sole discretion, with a refund as the sole remedy. Printing an order is not a representation by us that its content is lawful or non-infringing; that responsibility stays with you.

You keep ownership of Your Content. You grant Stitch and Go a limited, non-exclusive, royalty-free license to reproduce Your Content solely to produce, fulfill, and support your order and to comply with law.

We respect intellectual property rights. If you believe content printed or offered through the site infringes your rights, email support@stitchandgo.com with: your contact information, identification of the work claimed to be infringed, identification of the allegedly infringing material, a statement of good-faith belief that the use is unauthorized, a statement that your notice is accurate and, under penalty of perjury, that you are the owner or authorized to act for the owner, and your physical or electronic signature. We may remove content, cancel orders, and terminate repeat infringers.

Prices are shown in U.S. dollars and may change at any time without notice. Promotional pricing, strike-through “compare at” prices, sale countdowns, and bulk (group-order) tiers apply only while live and to qualifying orders, cannot be combined unless expressly stated, and cannot be applied retroactively. You are responsible for any applicable sales taxes shown at checkout. Despite our care, pricing, description, or availability errors may occur; we may correct them at any time, including after you order, and in that case you may cancel the affected order for a full refund as your sole remedy.

Payments are processed by Stripe. We accept major cards, Apple Pay, Google Pay, Amazon Pay, Link, Klarna, and Afterpay where available; installment plans are subject to those providers’ own terms and approval. By paying, you authorize the charge shown at checkout. You agree to contact us at support@stitchandgo.com to resolve any billing issue before initiating a chargeback or payment dispute. We reserve the right to contest chargebacks we believe are invalid, to submit order, delivery, and communication records to the card networks, and, where permitted by law, to recover costs of fraudulent disputes and to refuse future orders from customers who abuse the dispute process.

Production times, carriers, delivery estimates, and claims for late, lost, or damaged packages are governed by our Shipping Policy. Delivery estimates are estimates, not guarantees. Title to products and risk of loss pass to you when we deliver the package to the carrier. Any replacement or refund we provide for packages lost or damaged in transit is a courtesy under our Shipping Policy, not an assumption of carrier liability. Track any order at vacationbehavior.com/track.

All sales are final. Every product is custom made to your order, so we do not accept returns or exchanges and do not refund buyer’s remorse, sizing or color choices, or design content you approved. Our errors (misprints, defects, damage, wrong item) are covered by the 30-day quality guarantee in our Final Sale & Quality Guarantee policy, and the remedies there (reprint or refund) are your sole and exclusive remedies for any product issue, to the fullest extent permitted by law.

You agree not to misuse the site, including by: interfering with its operation or security; probing, scanning, or accessing non-public areas; scraping or harvesting data at scale; uploading malicious code; placing fraudulent orders; impersonating others; or using the site for any unlawful purpose. We may suspend or terminate access, cancel orders, and refuse service to anyone who violates this section or these Terms, at our sole discretion.

The site, including its design, text, graphics, product photography, phrase generator outputs as presented on the site, and software, is owned by Stitch and Go or its licensors and is protected by intellectual property laws. Except for Your Content, you may not copy, modify, distribute, or exploit any part of the site without our prior written permission. All trademarks, including “Vacation Behavior,” are the property of Stitch and Go.

We rely on third-party providers to run the store, including Stripe (payments), Klarna and Afterpay (installments), EasyPost and its carrier partners (shipping), Amazon Web Services (hosting and email), and OpenAI (the idea generator). Their services are governed by their own terms and policies, and to the fullest extent permitted by law we are not liable for their acts, omissions, or outages.

Products are covered exclusively by the 30-day limited warranty (our quality guarantee) described in the Final Sale & Quality Guarantee policy. Consistent with the Magnuson-Moss Warranty Act, ANY IMPLIED WARRANTIES ON OUR PRODUCTS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE 30-DAY PERIOD OF THAT LIMITED WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

THE SITE ITSELF (AS DISTINCT FROM PRODUCTS) IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, and we do not warrant that the site will be uninterrupted, error-free, or secure.

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) STITCH AND GO’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SITE OR AN ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THE ORDER GIVING RISE TO THE CLAIM; (B) WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (C) ANY CLAIM MUST BE FILED WITHIN ONE (1) YEAR AFTER IT ACCRUES OR IT IS PERMANENTLY BARRED. These limitations apply regardless of legal theory and even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to defend, indemnify, and hold harmless Stitch and Go and its owners, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: Your Content; your use of the site or products; your violation of these Terms; or your violation of any law or third-party right. We may assume the exclusive defense of any matter subject to indemnification, and you agree to cooperate.

Informal resolution first. Before filing any claim, you agree to email support@stitchandgo.com with a description of the issue and give us 30 days to resolve it. Most issues are fixed with a reprint or refund well before that.

Binding arbitration. Any dispute not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court or seek injunctive relief for intellectual property infringement. Arbitration will be conducted on an individual basis; the arbitrator may award the same individual relief a court could.

CLASS ACTION WAIVER: YOU AND STITCH AND GO EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. DISPUTES MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY.

Opt-out. You may opt out of this arbitration provision by emailing support@stitchandgo.com with the subject “Arbitration Opt-Out,” your name, and your order number within 30 days of your first order. Opting out does not affect any other part of these Terms.

These Terms and any dispute are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. For any matter not subject to arbitration, you and Stitch and Go consent to the exclusive jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, weather, labor disputes, carrier disruptions, supply shortages, utility or internet failures, government actions, epidemics, or acts of war or terrorism. Affected timelines are extended for the duration of the event.

If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary and the rest remains in effect, except that if the class action waiver is found unenforceable, Section 17 is void in its entirety. Our failure to enforce any provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the policies they incorporate, are the entire agreement between you and Stitch and Go regarding the site. Sections that by their nature should survive (including 5, 9, 10, and 12 through 20) survive any termination.

We may update these Terms from time to time. Changes take effect when posted, with an updated “last updated” date above, and apply to orders placed after posting. Continued use of the site means you accept the current Terms.

Questions about these Terms? Email support@stitchandgo.com or reply to your order confirmation email.